Frequently Asked Questions

Platform FAQ

Is AssociationNation confident that people are interested in our data services?

We have presented our concept and website to dozens of board members, homeowners, realtors, lenders, lawyers, and insurance agents.  100% have expressed an interest in seeing our concept come to fruition.  Realtors, lenders, lawyers, and insurance agents have confirmed they would pay for either a broad access subscription or on a per transaction basis.  These professionals need various subsets of information that we will collect in order for them to more efficiently serve their customers.  The CT-MLS organization, 22,000 realtors strong, has already indicated they want this information source available to all their members and they are willing to pay for access to it - our plan is a direct feed to the multiple listing service, so it no longer has to be manually collected and entered.  That's what is happening now - with every listing.

Isn't there other services already providing these services?

Currently, there is no consolidated source of community association information that serves the needs of board members, homeowners, prospective homebuyers and tenants, realtors, lenders, lawyers and insurance agents.

What kind of information is AssociationNation looking for?

We put community association data into two general categories - static and dynamic.  Static data is not likely to change.  Examples would be your location, unit count, year built, amenities, etc. Dynamic information is those things that do or may change.  Examples would be rules, tenant/owner ratios, delinquencies, reserve amounts, etc.  Dynamic information does require periodic updates.

Why does AssociationNation need all the information that is requested?

We have worked extensively with realtors, lenders, lawyers, and insurance agents to learn what data they require.  That created a large set of information that is needed.  Since each user will not need all the same information it will be made accessible in sub-sets.

Do we have to provide all the data requested on the AssociationNation site?

While you can add as little information as you want, it will have greater value if you complete it all... and therefore it will have greater value to your community and those interested in it.

Are you selling our data?

A variety of parties need your information to do their job efficiently - realtors, lenders, lawyers, and insurance agencies.  Right now, your information is only available to them through a very antiquated, manual process (taking minutes, hours, days or even weeks).  That makes their job much harder than it needs to be.  Our plan is to sell your information to assist these parties so they can do their job efficiently - in a matter of seconds.  What is going to be different about AssociationNation is that our collaborative of information providers will benefit from the value of the collected and sold information.

Is our community information currently being sold?

Right now, your information is either being sold or given to the third parties that need it to complete their job.  AssociationNation will be the first to ensure your community financially benefits from these transactions.

Who will our information be sold to?

We will be selling the information to realtors, lenders, lawyers, and insurance agencies who need and already obtain this information to do their job.  Together we can make that process faster and more accurate.

Is the community compensated for the sale of our data?

Yes.  We believe that since it is your community information there is no reason you should not be included in the profit-sharing model.

What community information is being sold?

Answering this question is easier done by telling you what is not being sold by AssociationNation - ever.  That is your personal contact information.  We have over 35 years of experience in the community association industry, and we understand your privacy is vital to you.  We will only sell the community information that is required by the discussed parties (realtors, lenders, lawyers, and insurance agencies) in order for them to efficiently do their jobs.

Can we put other information about our community such as things nearby?

Absolutely.  We want you to sell your community.  Features in your community and anything in the surrounding area or region that makes your community a good place to live should be on your Community Profile.

Can we put photos, videos, documents on the site?

Yes, the more the better.  Again, use our site to communicate to your owners and to sell your community to prospective buyers and renters.  We do recommend you use high resolution photos so they are crisp.

Will we need to maintain our Community Profile?

Yes, you will need to update the dynamic data every three months and we will send out an email so you remember to do so.  If you are aware of a change in between that, you can update your information anytime it is appropriate to do so.

Who can update it?

You can designate a board member, a community volunteer or request that your managing agent keep the dynamic data current.

Could a collaborator be a non-board person?

While not preferred, yes, a third party could choose to update your community profile.  But that is only if the board has not taken control of it.  If a non-board member takes control of it, they are entitled to receive incentives/rewards as opposed to the community.

Should all board members be listed in our community profile?

Due to changes in board members, committee members, management companies, we do feel it is important we have contact information for all board members in case your profile is not being properly maintained.  Again, board member information will not be visible to those visiting your community profile nor will it be sold or given away.

Technical FAQ

How do I add my community?

Before adding your community, let's check to make sure it is not in our system first.  Start by clicking this link.  Please select your state, county, and town.  You should then see a list of communities.  If you see your community, select it, and click the green "Complete button".  If you do not see your community, you can add it by clicking this link.

How do I view my community profile?

Once you have either added or claimed your community, you can view it by clicking the menu item labeled "Profile".  Then you can click the "View Profile" button.

What if my community has already been claimed by someone other than a member of our board?

Please click the menu tab "Contact Us" and let us know that you are a board member looking to claim your community profile.

How do I upload images?

Once you are logged in and have claimed or added your community, click the "Profile" button in the menu tab at the top of the screen.  Then, click the "Edit Profile" button.  From there, click the "Community Images" tab in the middle of the screen.  You will then see a "Choose File" button.  Click on that and then select your image from your computer.  Then you can click the "Upload" button.

How do I upload community documents?

Once you are logged in and have claimed/added your community, click the "Profile" button in the menu tab at the top of the screen.  Then, click the "Edit Profile" button.  From there, click the "Community Documents" tab in the middle of the screen.  You will then see a "Choose File" button for each respective document type.  Click on that and then select your document from your computer.  Then you can click the "Upload" button.